FAQ For Your Fabric Tales

What kind of artwork can I include?

You may include 3 pieces *(1 only for Your Snuggley Art product) of artwork like doodles, paintings. Limited up to A4 sized white paper) No 3D art work. We highly recommend art work to be outlined with black marker/ pen. Please refer to the sample below.

We accept doodles, child's handwritten name to be etched onto the fabric "Designed by __","Belongs to ___" or "By ___".

Artwork / Doodles will need to be done on plain white paper only. No coloured and/or lined papers, else the submission will be rejected.

Will there be a digital proof of Your Fabric Tales for my review?

Yes, you may select this option upon ordering for an additional fee of $6. Our team will send you the digital proof of the edited design template. No mock ups will be sent.
      You may amend up to 1 time minor change on the design template that we will email you. Please respond within 2 business days.
        Examples of minor changes to the design template include a background color swap, increasing/decreasing the size of artwork, placement of artwork. No change of artwork e.g. replacing artwork. Amendments allowed only for existing art submission.

          Or... you may leave the design entirely up to our creative team -  trust that your art work/ keepsakes will be in great hands! 😉

          How do I submit my soft copy artwork online?

          You may do so upon placing you order on the spot (please refer below) or if you need more time, you may upload them here when the artwork is ready.

          Important: If you have ordered more than 1 (non similar design order), please submit additional artwork separately here again.

          Minimum 2MB file size in PNG/ JPEG/ PDF format for 3 pieces of artwork to be uploaded.
          You may follow the guideline below on how to properly photograph your artwork.



          How soon can we receive the ready products?

          4-4.5 weeks upon receiving your artwork and/or confirmation for print (for those who opt for additional $6 digital proof)
          This timing does not take into account:
          - Delays due to unforeseen circumstances
          - Potential delays due to artwork file quality issues and/or slow response on confirming the design template


          What are the delivery costs?

          For orders below $100, there will be a flat shipping fee of $6. For orders $100 & above, free shipping applies. 


          Do you offer refunds/ returns for products from Your Fabric Tales Collection?

          Unfortunately, we do not due to the handmade nature of customisation on the products. However, please contact us via orders@artispique.com within 3 days after receiving you order if there are any issues.

          If no such claims are made during the stipulated time frame, we will assume that you’ve acknowledged that the order you have received is in good condition and that all the specifications had been met. Artispique will not be held responsible for defect reports that have been sent in later than the given duration.

          Handmade Disclaimer for Personalised Flex Pouch:
          Please understand that sewn products by Rexxrae are handmade. Handmade products are not factory manufactured and slight variations in placement and craftsmanship do occur.

          While we celebrate the unique nature of handmade items, if you do have any queries regarding this, please feel free to get in touch with us via rexxrae@hotmail.com

          What are the care instructions for Your Fabric Tales Collection products?

          To maintain the flex pouch, hair scrunchies and headband condition -

          1. Gentle hand wash separately in cold water.
          2. Use mild non-phosphorous detergents.
          3. Dry flat only, no tumble dryer.

          To maintain the pencil case, gently spot clean only. No harsh chemicals.