Frequently Asked Questions

Check most frequently asked questions on Your Signature Memory Vault here. For other burning questions on Your Everyday Book, click here, for Your Doodley Mug 2.0 here, for Your Personalised Money Envelopes here and for Your Fabric Tales here. If you still need help, then please reach out to us via team@artispique.com and we will respond within one business day. Thank you.

Getting Started

Firstly, you may purchase our Artispique collection box, we deliver the collection box to your doorstep with instructions on how to organise your artworks and keepsakes. Our collection box is 53cm x 40cm x 12cm. It can contain a significant amount of artwork and comes with plastic resealable bags and bubble wraps to protect your artwork, an Art Submission form, and stickers and tapes for sealing the box. 

The price of your book will be based on the number of artwork that you select during checkout. Price starts from $238 for 20 to 29 pieces of artworks and keepsakes. The price increment is $35 for every 10 pieces of artwork.  Kindly note that there will be no refunds if the number of artwork submitted is less than the selection that you have selected during check out. (Please note that for booklets/ notebooks/ pieces of paper bound together not limiting to staplers, glue, string, stitches will be charged at $5 per piece of paper.)

Chapters can be added for $3 each and for every title / caption added, $1 each.  This amount will be informed and payable before we proceed with the curation of the book.

Yes, of course you can do it yourself too! For most people, life is too hectic to go through such a tedious process of decluttering and curating a keepsake book. The very first attempt at compiling an art book would set you back 45 hours or so. 😫 Hence, Artispique is here to help.

Lots of time and meticulous care goes into producing every single Artispique Memory Vault! Our team digitises all your precious keepsakes in our studio using professional equipment to properly light and photograph or scan each piece of keepsake to look just like the original. Our professional graphic designers will then colour correct and crop, touch up creases and put each Memory Vault together in the best possible layout. After which, our customer service works with every customer to ensure that the final book proof is perfect before it's printed.

Our collection box measures at 53cm x 40cm x 12cm. It can contain a significant amount of artwork and comes with Art Submission form, resealable bags, bubble wraps to protect your artwork, fragile stickers, and round orange stickers to seal the box. 

We recommend not folding bigger pieces, instead roll them nicely into a scroll if you need to. Please also ensure all fragile items are wrapped well to avoid damage in transit. 

After collating the art work, remember to seal the box to secure it and hand the collection box over to our trusted courier partner on the date stamped on the Art Submission Form. All you need to do after is sit tight while we work on curating your precious Memory Vault! 😌

You may select a day when you are ordering your Memory Vault. It will either be the following Monday or Saturday after the box is delivered to you. Do take note that if you are unable to meet the box collection date, kindly inform us via orders@artispique.com at least 3 working days in advance to prevent additional shipping costs being incurred. The additional shipping costs will be borne by you.

For Memory Vaults ordered at promotional prices not limited to referral promo code, pop up event prices, boxes have to be collected within 3 months from date of purchase. Thereafter, it will be reverted back to the original price. Box collection can be delayed up to one year from date of purchase.

If you need assistance, please reach out to us via orders@artispique.com and we will get back to you as soon as we can.

Our Memory Vaults start from a minimum of 20 pages. If you do not have 20 pieces of artwork, kindly send in your digital photographs (of at least 2MB each) to team@artispique.com to be curated with your art pieces. Else, you may choose to add in captions or write ups (it could be related to the art process, the story behind the relevant art piece, etc) to complement each art work. 

You may include anything as long as they can fit nicely in the collection box – from your child’s first handwriting/ scribbles to artwork to 3D creations, precious photographs to award certificates to recipes. Typically any keepsakes you wish to digitise and fit in the box, send them our way! Our creative team will work their magic on them! 🌟

We work with materials of all shapes and sizes (that fit in our collection box measuring at 53 x 40 x 12 cm. We recommend not folding bigger pieces, instead roll them nicely into a scroll if you need to. Please also ensure all fragile items are wrapped well to avoid damage in transit. 

Sure we do. Please select the option in the Art Submission form on the collection box. Kindly take note that there will be a $15 return fee. Most of our customers skip it because their Signature Memory Vault brings their original artwork to life that there is no need to hoard them anymore! 😉

Yes, of course! There are two options that you can choose from. One of which is the single artwork front cover which comes default with every Memory Vault. The other is a Premium front cover where you can superimpose your child's photo and/or up to 5 doodles from the artwork submission and/or handwritten name by your child for additional $15. If you would like a full Artispique experience, we highly recommend to top up for that extra personalisation. Our published artists have shared how proud they are of their very own art book!

No, if you think that your artwork is unable to fit into the box, do not order 2 boxes at check out. It would mean that you will be ordering two memory vaults. Refunds will not be allowed once orders are made. Instead, email us at orders@artispique.com to request for an extra box. Additional collection boxes are chargeable at $5 per box and $6 for courier. 

If you would like your pieces to appear in a specific order in your book, you must clearly number the BACK of each piece lightly in pencil. Any rearrangement on the order of pieces after your art book has been designed will result in an additional redesign fee.

Our creative team will work with 2:1 ratio or sometimes, 1 art to shine on its own in a full page. However if you have certain pieces that you like to see on their own page, you may note down the request in the collection box. If you must have all keepsakes - one piece per page, please email team@artispique.com to let us know. Rest assured, our team will do their best!

Definitely. Kindly take note that the chapters can be added at $3 each, titles and captions to the artwork can be added at $1 each. Please include the text/ captions on a note (clipped to the materials) or email your text/ captions to team@artispique.com.

If you will like to add multiple photos to your book, they will be counted like pieces of artwork. Kindly send in your digital photographs (of at least 2MB each) to team@artispique.com to be curated with your art pieces.

About Your Signature Memory Vault

Our Memory Vaults start from a minimum of 20 pages. If you do not have 20 pieces of artwork, kindly send in your digital photographs (of at least 2MB each) to team@artispique.com to be curated with your art pieces. You may also choose to add in captions to accompany each piece of artwork. 

For Memory Vaults ordered at promotional prices not limited to referral promo code, pop up events prices, boxes have to be collected within 3 months from date of purchase. Thereafter, it will be reverted back to the original price. Box collection can be delayed up to one year from date of purchase. Do inform us whenever you are ready and we will arrange for the collection of the box. Deposit will be forfeited for any orders not fulfilled within one year from date of purchase.

No worries at all, as long as they can fit within the collection box, please feel free to include them. We will count all artwork that are submitted to us and let you know of the final cost. These additional pieces will be charged at $5 per piece of artwork. (Please note that for booklets/ notebooks/ pieces of paper bound together not limiting to staplers, glue, string, stitches will be charged at $5 per piece of paper.) 

You can amend up to 1 time minor change on the proof that we send you. Examples of minor changes include a background color swap, rearrangement of the pages, or increasing the size of a particular image. Additional amendments after one time has charge fees: $25/hr.

Do note that removing pieces from your art book will not reduce your cost.

Kindly take a picture of the form that you have filled up and email it to team@artispique.com with the Order Number stated in the email subject, or in your online order confirmation email.

We take great pride in preserving your artwork and keepsakes in high quality 190gsm Photo Lustre Paper, standard binding hardcover books with protective glossy or matte finish wrapped around the cover. 

The lustre pages not only produce vivid colours with sharp details, they boast super folding and creasing capabilities (say goodbye to wear and tear artwork!). The lustre pages are also water resistant and dirt repellent. They really do last for years to come!

Currently, we only offer 11” x 11” square hardcover book as all art in different orientations look immaculate and gorgeous across the book spread. All Artispique books come in standard binding (with protective matte / glossy cover that wraps around the cover of the book) and archival quality 190gsm photo lustre paper.

Duplicate books are great ideas for gifting extended family, the grandparents will definitely treasure them! You may add in as a comment at the check out page when you order through our website that you will like to have duplicate copies. Else, you can let us know how many duplicates you may like in our email on the book proof (approximately 4 weeks after we receive your collection box). 

If you will like to order the duplicate books only after you receive your Memory Vault, do email us at orders@artispique.com. Please note that shipping will be charged accordingly at $5 per batch.

Artispique endeavours to ensure that every Signature Memory Vault that goes out of our door is of the highest quality, hence we offer all first time customers - 100% First Purchase Guarantee within 30 days after receiving Your Signature Memory Vault(s).

As a local homegrown company, we stand behind every Memory Vault we curate. If your products fail to live up to your standards, you may return it for a replacement (of equivalent value) or refund or for good - no questions asked! 

Do take note that Artispique is not responsible for any errors as mentioned in submissions under Terms and Conditions. Please be sure to review your book proof carefully via email sent by our team before Your Signature Memory Vault is sent for print.

For existing customer's orders, please contact us via orders@artispique.com within 3 days after receiving Your Signature Memory Vault(s) if there are any issues. 

If no such claims are made during the stipulated time frame, we will assume that you’ve acknowledged that Your Signature Memory Vaults) you have received is in good condition and that all the specifications had been met. Artispique will not be held responsible for defect reports that have been sent in later than the given duration.

General

Yes, of course you can do it yourself too! For most people, life is too hectic to go through such a tedious process of decluttering and curating a keepsake book. The very first attempt at compiling an art book would set you back 45 hours or so. 😫 Hence, Artispique is here to help.

Lots of time and meticulous care goes into producing every single Artispique Memory Vault! Our team digitises all your precious keepsakes in our studio using professional equipment to properly light and photograph or scan each piece of keepsake to look just like the original. Our professional graphic designers will then colour correct and crop, touch up creases and put each Memory Vault together in the best possible layout. After which, our customer service works with every customer to ensure that the final book proof is perfect before it's printed.

We totally understand that. You may send up to 5 digital photos (of at least 2MB each) to team@artispique.com along with your or der number and we will see what our team can do. The digital photos will be counted like pieces of artwork, you will be sent an invoice for the incremental cost - $5 per piece.

First things first, our sincere apologies that there's a minor glitch. We appreciate your patience. Kindly drop us an email at questions@artispique.com and we will respond to you as soon as we can. 

For Memory Vault orders at promotional prices not limited to referral promo code, pop up event prices, art collection boxes have to be collected within 3 months from date of purchase. Thereafter, it will revert back to the original price. Box collection can be delayed up to one year from date of purchase.

All sales are final and we offer no refunds. However, you may opt to delay the collection of the extra box. Drop us an email at orders@artispique.com and we will get back to you as soon as we can.

Kindly take a picture of the form that you have filled up and email it to team@artispique.com with the Order Number stated in the email subject, or in your online order confirmation email.

Shipping

Artispique Collection Boxes are shipped out every Wednesday and Saturday, delivery will take 1-2 working days to reach you.

Our regular timeline is about 4-6 weeks once we receive your collection box. Once your collection box reaches our studio, it takes approximately 3-4 weeks to receive your book proof. After we receive approval of your proof, it takes 2-3 weeks to print and deliver your book. We encourage our customers to respond promptly to our emails (sometimes, it may land in your junk folder 😣) to prevent delay in your Memory Vault production.

However, processing time can vary due to volume of orders and shipping delays. For an updated timeline and more info on the status of your order – please email us at orders@artispique.com.

Rush delivery is available, please contact us at orders@artispique.com if you need your book by a certain date.

Artispique absorbs all delivery costs of sending down our collection box (53cm x 40cm x 12cm), pick up of our collection box, and the doorstep delivery of your personalised Memory Vault. There will be a $15 return fee if you have opted for the return of your artwork in the Art Submission Form.

Important: Do take note that if you are unable to meet the box collection date, kindly inform us via orders@artispique.com at least 3 working days in advance to prevent additional shipping costs being incurred. The additional shipping costs will be borne by you.

We are humbled by our potential international clientele's great interests! 🤗 We do not cater internationally at the moment but rest assured, we are totally working towards this! Please do subscribe to our mailing list and we will keep you in the loop when that day comes. ⭐

Don't see any of your burning questions answered here? Fret not, we are an email away via team@artispique.com and we'll respond within one business day. Thank you.