FAQ for Your Memory Vault

How do I get started?

You may refer here: https://artispique.com/pages/the-process-signature-memoryvault

You may place your order here: https://artispique.com/products/new-your-signature-memory-vault

 

 

Can you share why the books cost what they do? Can't we do it ourselves?

Yes, of course you can do it yourself too! For most people, life is too hectic to go through such a tedious process of decluttering and curating a keepsake book. The very first attempt at compiling an art book would set you back 45 hours or so. 😫 Hence, Artispique is here to help.

Lots of time and meticulous care goes into producing every single Artispique Memory Vault! Our team digitises all your precious keepsakes in our studio using professional equipment to properly light and photograph or scan each piece of keepsake to look just like the original. Our professional graphic designers will then colour correct and crop, touch up creases and put each Memory Vault together in the best possible layout. After which, our customer service works with every customer to ensure that the final book proof is perfect before it's printed.

 

 

Are these keepsake books high quality?

We take great pride in preserving your artwork and keepsakes in high quality 190gsm Photo Lustre Paper, standard binding hardcover books with protective glossy or matte finish wrapped around the cover. 

 

The lustre pages not only produce vivid colours with sharp details, they boast super folding and creasing capabilities (say goodbye to wear and tear artwork!). The lustre pages are also water resistant and dirt repellent. They really do last for years to come!

 

 

How do I order duplicate books at 50% off?

Duplicate books are great ideas for gifting extended family, the grandparents will definitely treasure them! You may add in as a comment at the check out page when you order through our website that you will like to have duplicate copies. Else, you can let us know how many duplicates you may like in our email on the book proof (approximately 4 weeks after we receive your collection box). 

 

If you will like to order the duplicate books only after you receive your Memory Vault, do email us at orders@artispique.com. Please note that shipping will be charged accordingly at $5 per batch.

 

 

What type and size of artwork do you accept?

We have 3 types of art collection packs for you to choose from based on your artwork:

Collection envelope, 35 x 28.5cm

For 2D artwork up to A4 size only

** Kindly take note that any 3D artwork and/ or exceed the maximum size stated will be rejected.

Collection envelope, 60 x 50cm (+$30)

For 2D artwork up to A2 size

** Kindly take note that any 3D artwork and/ or exceed the maximum size stated will be rejected.

Collection box, 53 x 40 x 12cm (+$40)

For 3D / 2D artwork up to size of box

You may include anything as long as they can fit nicely in the collection box – from your child’s first handwriting/ scribbles to artwork to 3D creations, precious photographs to award certificates to recipes. Typically any keepsakes you wish to digitise and fit in the box, send them our way! 

** Kindly take note that other forms of packaging are subject to top-up charges as well. Email us at orders@artispique.com to request for an extra box. Additional collection boxes are chargeable at $5 per box and $6 for courier.

 

 

How do I pack my artwork into the Art Collection Pack?

It should contain all of your artwork and comes with a starter kit - guideline on collating your art pieces, fragile label sticker, and Collection Airway Bill. 

We recommend not folding your art pieces. After collating the art work, remember to seal the envelope or box to secure it, adhere the airway bill and hand the collection pack to our trusted courier partner on the date that you've selected.

All you need to do after is sit tight (feeling guilt free) while we work on curating your anticipated Memory Vault! 😌

 

 

Can I change the date of pick up for my art collection pack?

Do take note that if you are unable to meet the collection date, kindly inform us via orders@artispique.com at least 3 working days in advance to prevent additional shipping costs being incurred. The additional shipping costs will be borne by you. Collection can be delayed up to one year from date of purchase.

If you need assistance, please reach out to us via orders@artispique.com and we will get back to you as soon as we can.

 

 

If I order now, how soon do I have to send back my Artispique Art collection pack?

You may select a day when you are ordering your Memory Vault. It will either be the following Tuesday or Sunday after the box is delivered to you. Do take note that if you are unable to meet the box collection date, kindly inform us via orders@artispique.com at least 3 working days in advance to prevent additional shipping costs being incurred. The additional shipping costs will be borne by you.

 

For Memory Vaults ordered at promotional prices not limited to referral promo code, pop up event prices, boxes / envelopes have to be collected within 3 months from date of purchase. Thereafter, it will be reverted back to the original price. Box collection can be delayed up to one year from date of purchase.

 

If you need assistance, please reach out to us via orders@artispique.com and we will get back to you as soon as we can.

 

 

I don't think that all my artwork can fit in the collection box provided. Should I increase the quantity of boxes at the check out?

No, if you think that your artwork is unable to fit into the box, do not order 2 boxes at check out. It would mean that you will be ordering two memory vaults. Refunds will not be allowed once orders are made. Instead, email us at orders@artispique.com to request for an extra box. Additional collection boxes are chargeable at $5 per box and $6 for courier. 

 

Kindly note that other forms of packaging are subject to top-up charges as well. Please reach us via DM on our Instagram (@artispique) or email us at orders@artispique.com for us to advise on the next steps. 

 

 

What if I want my materials in a specific order, chronological or otherwise?

If you would like your pieces to appear in a specific order in your book, you must clearly number the BACK of each piece lightly in pencil. Any rearrangement on the order of pieces after your art book has been designed will result in an additional redesign fee.

 

 

Does each piece of artwork get its own page?

Our creative team will work with 2:1 ratio or sometimes, 1 art to shine on its own in a full page. However if you have certain pieces that you like to see on their own page, you may note down the request in the collection box. If you must have all keepsakes - one piece per page, please email team@artispique.com to let us know. Rest assured, our team will do their best!

 

 

I realised that I have more artwork to include instead of the amount I have selected during check out. What should I do?

No worries at all, as long as they can fit within the collection box, please feel free to include them. We will count all artwork that are submitted to us and let you know of the final cost.

Any artwork submitted beyond the selected number will be charged at $4 or $6 per piece of artwork, depending on whether you have selected for additional restoration works.

Removal of any artwork after submission will not reduce the cost of the your Memory Vault.

A final bill will be sent to you should there be any additional artwork submitted and/or captions and/or chapters added.

 

 

May I add photos or text/captions to my book?

Definitely. Kindly take note that the chapters can be added at $3 each, titles and captions to the artwork can be added at $1 each. Please include the text/ captions on a note (clipped to the materials) or email your text/ captions to team@artispique.com.

 

If you will like to add multiple photos to your book, they will be counted like pieces of artwork. Kindly send in your digital photographs (of at least 2MB each) to team@artispique.com to be curated with your art pieces.

 

 

What if I do not have enough art pieces?

If you do not have at least 20 pieces of artwork, kindly send in your soft copy artwork (of at least 2MB each) to team@artispique.com to be curated with your art pieces.

 

 

How do I add digital files/ photos?

You can add in soft copy photographs (of at least 2MB file size each) to team@artispique.com to be part of the art pieces.

Here's a quick guide on photo taking.

 

Do I get to review my book proof before print?

Absolutely! Our team will email you the book proof for review, please do keep a lookout! 

You agree that it is your responsibility to review and check all your product's design for the following issues before approving the book proofs:

  1. Text issues: Spelling mistakes, grammar, unfinished text, missing text, hidden text, overlapping text, text in the gutter/binding area, text too close to the trim zone and text not within the safe zone area.

  2. Photo/ Art work issues: Photo/ art work arrangement, overlapping photos, faces in the photo in the gutter/binding area, faces in the photo too close to the trim line, faces in the photo not within the safe zone area, background not extended until the end of the page and any photo editing that was done to the photos.

  3. Design/creative issues: Design layout, style, colour choices, use of masks and scrapbooks, and other design elements imported into and/or edited.

  4. Any other creative choices you made while sending your feedback on your book.

  5. Any other creative choices you made while approving your product.

 

 

I have a problem with my Memory Vault. Can I return/ get a refund for it?

Artispique endeavours to ensure that every Memory Vault that goes out of our door is of the highest quality, hence we offer all first time customers - 100% First Purchase Guarantee within 30 days after receiving Your Memory Vault(s).

 

As a local homegrown company, we stand behind every Memory Vault we curate. If your products fail to live up to your standards, you may return it for a replacement (of equivalent value) or refund or for good - no questions asked! 

 

Do take note that Artispique is not responsible for any errors as mentioned in submissions under Terms and Conditions. Please be sure to review your book proof carefully via email sent by our team before Your Signature Memory Vault is sent for print.

 

For existing customer's orders, please contact us via orders@artispique.com within 3 days after receiving Your Memory Vault(s) if there are any issues. 

 

If no such claims are made during the stipulated time frame, we will assume that you’ve acknowledged that Your Memory Vaults) you have received is in good condition and that all the specifications had been met. Artispique will not be held responsible for defect reports that have been sent in later than the given duration.

 

 

I have entered the Promo Code, why is it not reflected in the check out page?

First things first, our sincere apologies that there's a minor glitch. We appreciate your patience. Kindly drop us an email at questions@artispique.com and we will respond to you as soon as we can. 

 

For Memory Vault orders at promotional prices not limited to referral promo code, pop up event prices, art collection boxes have to be collected within 3 months from date of purchase. Thereafter, it will revert back to the original price. Box collection can be delayed up to one year from date of purchase.

 

 

How long does it take to receive my Memory Vault?

Our regular timeline is about 4-6 weeks once we receive your collection box. Once your collection box reaches our studio, it takes approximately 3-4 weeks to receive your book proof. After we receive approval of your proof, it takes 2-3 weeks to print and deliver your book. We encourage our customers to respond promptly to our emails (sometimes, it may land in your junk folder 😣) to prevent delay in your Memory Vault production.

 

However, processing time can vary due to volume of orders and shipping delays. For an updated timeline and more info on the status of your order – please email us at orders@artispique.com.

 

Rush delivery is available, please contact us at orders@artispique.com if you need your book by a certain date.

 

 

What are the delivery costs?

For orders above $100, Artispique absorbs all delivery costs of sending down our art collection pack, pick up of our art collection pack, and the doorstep delivery of your personalised Memory Vault. There will be a $15 return fee if you have opted for the return of your artwork in the Art Submission Form.

 

Important: Do take note that if you are unable to meet the art collection date, kindly inform us via orders@artispique.com at least 3 working days in advance to prevent additional shipping costs being incurred. The additional shipping costs will be borne by you.

 

 

Do you ship internationally?

We are humbled by our potential international clientele's great interests! 🤗 We do not cater internationally at the moment but rest assured, we are totally working towards this! Please do subscribe to our mailing list and we will keep you in the loop when that day comes. ⭐

 

 

Don't see any of your burning questions answered here? Fret not, we are an email away via team@artispique.com and we'll respond within one business day. Thank you.